Archives

• EFFECT OF DIGITAL BANKING ON CUSTOMER SATISFACTION OF COMMERCIAL BANKS IN KANO AND ZARIA, NIGERIA

  Vol. 9 No. No. 1 (2025)

  The banking industry in the twenty-first century has experienced
  significant transformation as digital technologies increasingly redefine how
  financial services are delivered. Traditional banking models that relied heavily
  on physical branches and face-to-face interactions are gradually being replaced
  by technology-driven systems that emphasise convenience, speed, and
  accessibility. Digital banking, broadly understood as the delivery of banking services through electronic platforms, has therefore become a central feature
  of modern financial intermediation (Ozili, 2020). This shift reflects changing
  customer expectations and the growing demand for seamless and efficient
  service delivery.

• EMOTIONAL INTELLIGENCE AND ORGANISATIONAL COMMITMENT IN THE BANKING INDUSTRY IN NIGERIA

  Vol. 9 No. No. 2 (2025)

  Committed employees dedicate their mental energy, emotional energy, and time to
  their organisations. In return, these dedicated employees assume their company to
  reciprocate the same. It is this expectation that creates the psychological contract
  between employees and the organisations. These symbiotic expectations between the
  employees and employers have changed over time and have been influenced by among
  others global competition, high cost of labour, and knowledgeable customers. These changes call for organisations to develop new strategies for enhancing employee
  commitment to improving the performance of the employees (Vance, 2006).
  Employee job satisfaction is directly related with low turnover, decreased
  absenteeism, and improved employee commitment to the organisation's economic
  overall performance (Cherif, 2020).

• IMPACT OF ARTIFICIAL INTELLIGENCE ON BUSINESS PERFORMANCE IN GUARANTY TRUST BANK AND NESTLÉ NIGERIA PLC

  Vol. 9 No. No. 2 (2025)

  Artificial Intelligence (AI) has emerged as a transformative force in the global
  business landscape, revolutionising how organisations operate, compete, and make
  decisions in real time. AI technologies, including machine learning, natural language
  processing (NLP), computer vision, and robotics, are increasingly adopted across
  various industries to enhance efficiency, accuracy, innovation, and customer
  satisfaction (Chatterjee et al., 2021; Russell & Norvig, 2021;). Globally, businesses
  are leveraging AI for tasks such as automated customer service, fraud detection,
  quality assurance, and real-time analytics to gain a competitive advantage
  (Brynjolfsson & McAfee, 2020).

• INVESTIGATING THE USE OF CONFLICT MANAGEMENT TECHNIQUES TO ENHANCE THE PERFORMANCE OF SMALL BUSINESSES IN BORNO STATE, NIGERIA

  Vol. 9 No. No. 2 (2025)

  Conflict is the expression of perceived differences in the opinions of people, groups,
  organisations, states or nations. It expresses the occurrences of divergent opinions in the
  mindset of the people in a social setting. Divergences in social phenomenon could
  assume different dimensions at given time or the other. In conflict situations, the means
  of livelihood (businesses) of the people are affect in a way or the other. Therefore,
  conflict management is a human necessity that requires concerted effort in managing it.
  There are many conflicts management techniques available to small business operators
  and the choice of a techniques or combination of techniques largely depends on the
  scope of knowledge, skills, experience and the environment of the conflicts. The focal
  point of this paper is to investigate whether or not the commonly reported conflict
  management techniques in the available literature are being utilised by small business
  operators in the central axis of the Borno state, Nigeria.