Vol. 9 No. No. 2 (2025): EMOTIONAL INTELLIGENCE AND ORGANISATIONAL COMMITMENT IN THE BANKING INDUSTRY IN NIGERIA

Committed employees dedicate their mental energy, emotional energy, and time to
their organisations. In return, these dedicated employees assume their company to
reciprocate the same. It is this expectation that creates the psychological contract
between employees and the organisations. These symbiotic expectations between the
employees and employers have changed over time and have been influenced by among
others global competition, high cost of labour, and knowledgeable customers. These changes call for organisations to develop new strategies for enhancing employee
commitment to improving the performance of the employees (Vance, 2006).
Employee job satisfaction is directly related with low turnover, decreased
absenteeism, and improved employee commitment to the organisation's economic
overall performance (Cherif, 2020).