EMOTIONAL INTELLIGENCE AND ORGANISATIONAL COMMITMENTIN THE BANKING INDUSTRY IN NIGERIA

Abstract

The purpose of this study was to investigate the relationship between emotional
intelligence and organisational commitment in the Nigerian banking sector. A
descriptive correlational research design was adopted for this study. Quantitative
research methods were used to collect data from 312 non-managerial bank employees
who participated in this study. A multistage stratified random sampling method was
used to determine the samples. SPSS version 20, descriptive statistics, correlation,
and regression analyses were performed to analyse the data. The results of the study
showed that emotional intelligence was positively related to all three dimensions of
organisational commitment (affective, continuance & normative). The regression
result indicates positive and statistically significant impacts of emotional intelligence
on organisational commitment. The findings have implications for emotional
intelligence training may play an important role in enhancing the organisational
commitments of employees. Therefore, the results of the present study recommended
that organisations while hiring or promoting new managers should measure the
emotional intelligence level of prospective candidates. In addition, they should
organise seminars and workshops on emotional intelligence for their managers and
similar ones to energise organisational commitment among their subordinates.