EMOTIONAL INTELLIGENCE AND ORGANISATIONAL COMMITMENTIN THE BANKING INDUSTRY IN NIGERIA

Abstract

The purpose of this study was to investigate the relationship between emotional intelligence and organisational commitment in the Nigerian banking sector. A descriptive correlational research design was adopted for this study. Quantitative research methods were used to collect data from 312 non-managerial bank employees who participated in this study. A multistage stratified random sampling method was used to determine the samples. SPSS version 20, descriptive statistics, correlation, and regression analyses were performed to analyse the data. The results of the study showed that emotional intelligence was positively related to all three dimensions of organisational commitment (affective, continuance & normative). The regression result indicates positive and statistically significant impacts of emotional intelligence on organisational commitment. The findings have implications for emotional intelligence training may play an important role in enhancing the organisational
commitments of employees. Therefore, the results of the present study recommended that organisations while hiring or promoting new managers should measure the emotional intelligence level of prospective candidates. In addition, they should organise seminars and workshops on emotional intelligence for their managers and similar ones to energise organisational commitment among their subordinates.